SHIPPING & RETURNS
Shipping Policy
1. Orders will be delivered within 14 working days after the order has been placed. Delivery is made by the company CTT – Correios de Portugal.
2. Shipping costs are added to the order. 5 euros for mainland Portugal, 9 euros for Europe and 11 euros for the rest of the world
Return & Exchange Policy
1. The cancellation or return process is handled on a case-by-case basis by Core Memory. The request must arrive in writing to the contact email info@corememoryclo.com, up to 14 days after ordering, with the instructions for canceling or returning the goods being answered and defined by the COMPANY, through the same means of communication.
2. Whenever possible, the return must be made through the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership, so that the return can be carried out by Bank Transfer.
3. The COMPANY undertakes to reimburse the User within a maximum period of 10 days.
4. The returned products must be in a saleable condition, that is, in the same condition in which they arrived in the User's hands, without any anomaly or damage.
5. If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the conditions of settlement will be indicated by the COMPANY.